Support
Support
We read every message. The quickest way to reach us is email.
We usually reply within two working days.
Common questions
I forgot my password+
Email support@planker.app from the address on your account and we will reset it. You will get a link to choose a new password.
How do I delete my account and data?+
Email support@planker.app from the address on your account with the subject “Delete my account”. We delete your account, planks, videos and group posts within 30 days. See the privacy policy for details.
I did not get my invitation email+
Check your spam folder first. The person who invited you can also copy a fresh link from the group page and send it to you directly. Joining the waiting list? We email you as soon as your spot opens.
Reminders or notifications do not arrive+
Open Profile and make sure “Remind me every day” is on, then send a test notification. Check that notifications are allowed for Planker in your phone settings. On iPhone in a browser, add Planker to your Home Screen first (Share, then “Add to Home Screen”), or use the app.
The camera or video does not work+
Allow camera access for Planker in your phone or browser settings. Videos can only be recorded while you plank, and are only shown to the groups you are in.
I want to report a person or content+
Email support@planker.app with the group name and what you saw. We review reports and remove content or accounts that break the rules.
How do I change the language?+
Open Profile and choose a language, or use the globe menu at the top of the page. “Automatic” follows your phone or browser.
Community rules
Planker is for friendly, private groups. There is no room for harassment, hate, sexual or violent content, spam or impersonation. Don't record other people without their consent.
You can report any person or post from the ⋯ menu in a group feed, and block anyone so you no longer see their activity. We review reports and remove content or accounts that break these rules, usually within 24 hours.